How long does shipping take?

Orders are usually processed within 1–2 business days.

Estimated delivery times:

• Canada: 2–6 business days
• United States: 4–8 business days
• International: 6–12 business days

Tracking information will be sent by email once your order ships.

Do you ship internationally?

Yes. QUOTI currently ships to Canada, the United States, and selected international destinations.

Can I return underwear if it doesn’t fit?

If something doesn’t feel right, feel free to contact us.

Because QUOTI pieces are worn close to the body, unworn and unopened items in original condition may be eligible for return within our return window.

We want QUOTI to become something you genuinely enjoy wearing — not something you feel pressured to keep.

What if I received the wrong or damaged item?

Please contact us as soon as possible with your order number and photos, if applicable.

We’ll do our best to resolve the issue quickly and thoughtfully.

How do I choose my size?

We recommend measuring at the fullest part of your hips and using the size guide as a starting point.

If you're between sizes:

• Prefer a closer fit → size down
• Prefer a more relaxed feel → size up

Both are designed to feel comfortable — it simply depends on how you prefer the fit on your body.

Does the underwear leave marks under clothing?

QUOTI underwear is designed with a smooth and lightweight fit to help reduce visible lines and pressure at the waist and leg openings.

Comfort and visibility may still vary depending on clothing and body shape.

What fabric is QUOTI underwear made from?

Our underwear is made with a soft modal blend and features a 100% mulberry silk gusset for added breathability and a smoother feel against the skin.

How should I wash my underwear?

We recommend cold washing on a gentle cycle and air drying when possible to help preserve softness and fabric quality over time.

How can I contact QUOTI?

You can reach us anytime through our contact page or by email at support@shopquoti.com.

We’ll do our best to respond within 1–2 business days.